Last updated 11-10-2025
1. Introduction
Clean My Grout (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring a positive experience while interacting with our website, booking services, or communicating with our team. This page outlines the terms that govern your use of our website and services, how we collect and handle your personal data, and how we communicate with you, including through SMS text messaging.
By accessing our website or using our services, you agree to the following policies and terms.
2. Privacy Policy
2.1 What Information We Collect
We may collect the following information from you:
- Name, phone number, and email address
- Physical address or ZIP code (for service eligibility)
- Details about your requested service or project
- Uploaded images or job-related descriptions
- Any communication history between you and our business
- Browser/IP information for analytics purposes
2.2 How We Use Your Information
Your information may be used to:
- Respond to inquiries
- Provide estimates and schedule appointments
- Send service updates and reminders
- Request reviews or feedback
- Improve our website, services, and communication
- Comply with legal or regulatory obligations
We do not sell or rent your information to third parties. Limited, secure access may be granted to trusted partners (e.g. web developers, marketing platforms) solely to assist with services provided by Clean My Grout.
2.3 Data Security & Retention
We use secure systems to store your data and limit access to authorized personnel only. We retain your information for as long as necessary to provide service and comply with legal requirements.
You may request access to your data, or ask for it to be deleted, by contacting us at the information below.
3. SMS/Text Messaging Policy (A2P Compliance)
3.1 Consent & Communication
By submitting your phone number via our website, form, or phone call, you consent to receive SMS (text) messages from Clean My Grout related to:
- Quotes or consultation follow-ups
- Appointment confirmations or reminders
- Review requests or general updates
- Customer service responses
We will never send marketing or promotional messages without your explicit consent.
3.2 Opting Out
You can opt out of SMS messages at any time by replying:
- STOP to unsubscribe
- HELP to get support information
All texts will clearly identify Clean My Grout and include opt-out instructions.
3.3 Message Frequency & Charges
- Frequency may vary based on your level of interaction with our service.
- Standard message and data rates may apply depending on your carrier.
- We do not charge you for receiving SMS messages beyond carrier fees.
4. Website Use & Terms of Service
4.1 Use of Our Site
You may use our website to:
- Learn about our services
- Submit requests for estimates
- Contact our team via form, phone, or SMS
You agree not to:
- Submit false or misleading information
- Attempt to access private data or tamper with our website
- Copy or reproduce any part of the site without permission
We reserve the right to modify, suspend, or discontinue the site or services at any time without notice.
4.2 Intellectual Property
All content on this website — including logos, text, images, and design — is the property of Clean My Grout or its partners. You may not reuse or republish any part of this website without written permission.
5. Service Terms
5.1 Estimates & Service Limitations
Estimates are provided based on available information and are subject to change upon physical inspection. Clean My Grout reserves the right to refuse service if conditions are unsafe or outside the scope of our offerings.
We specialize in tile and grout cleaning, sealing, and restoration. We do not provide tile installation or remodeling services.
5.2 Cancellations & Rescheduling
If you need to cancel or reschedule a confirmed appointment, we ask that you notify us at least 24 hours in advance. We reserve the right to charge a cancellation fee for no-shows or last-minute cancellations.
6. Limitation of Liability
Clean My Grout will not be held liable for any damages, direct or indirect, resulting from:
- Use or inability to use our website
- Delays in service due to weather, unforeseen conditions, or access issues
- Actions or negligence of third-party platforms or service providers
Your use of our website and services is at your own risk.
7. External Links
This website may contain links to third-party sites. Clean My Grout is not responsible for the content, security, or privacy practices of external websites.
8. Your Rights
You have the right to:
- Request access to the data we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for communication at any time
- Request deletion of your data, where legally permissible
9. Contact Us
If you have any questions about our policies, your data, or how we communicate with you, please contact us at:
Clean My Grout
Phone: (336) 444-6631
Email: [email protected]
Website: https://cleanmygrout.com